Refund Policy

Last updated: 3 November 2026

Return window

Most items can be returned within 7 days of delivery if they arrive damaged, defective, different from the description or incomplete. Some products show a different return window, or are marked non-returnable, on the product page. That information applies to that product.

Items that cannot be returned

• Personal care, beauty and grocery items once opened.
• Innerwear and contact lenses for hygiene reasons.
• Items damaged through misuse, or returned without original packaging, tags and accessories.

How to request a return

1. Go to My Account › Orders and open the order.
2. Choose the item and the reason, and add photos if the item is damaged or defective.
3. The seller reviews the request. If they do not respond, our team decides.
4. Once approved, hand the item over at pickup or ship it as instructed.

Refunds

• Refunds are issued after the seller receives and checks the returned item.
• Prepaid orders are refunded to the original payment method, usually within 5 to 7 working days after approval, depending on your bank.
• Cash on delivery orders are refunded to the bank account you share with us.
• Cancelled orders that were already paid are refunded in full.

Need help?

Reach us through Contact Us with your order ID.